Privacy policy
Siva Visa Australia Pty Ltd (ABN 67 674 754 842) respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have. We handle personal information in line with the Australian Privacy Principles.
Information we collect
Information you give us: your name, contact details, and the information you share in forms, at consultations and during your case, such as your occupation, qualifications, work history, English results, family details and identity documents.
Information collected automatically: technical information such as your IP address, browser type, pages visited and the date and time of your visit.
How we use your information
- to give you migration and education services and prepare your applications
- to send you guides and resources you request
- to respond to your enquiries and book consultations
- to process payments
- to send updates and offers, which you can unsubscribe from at any time
- to improve our website and services
Who we share it with
We do not sell your personal information. We share it only where needed to provide our services, for example with the Department of Home Affairs and other government bodies when we lodge applications on your behalf, skills assessing authorities, education providers you choose to apply to, and service providers who help us run our business, such as payment processing (Stripe), appointment booking (Calendly), email delivery and secure data hosting. These providers may store information outside Australia and must protect it.
Payments
Card payments are processed securely by Stripe. We do not see or store your full card details.
Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings. Embedded content such as YouTube videos may set their own cookies when you play them.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No internet transmission is completely secure, so we cannot guarantee absolute security.
Access and correction
You can ask to access or correct the personal information we hold about you by emailing enquiry@sivavisa.com. We may need to verify your identity first.
Children
Our website is not directed at children under 13, and we do not knowingly collect their personal information online. Children's information included in a family visa application is handled with the consent of a parent or guardian.
Links to other websites
Our website links to other sites, such as government websites and our online eligibility check. We are not responsible for their content or privacy practices.
Complaints and contact
If you have a question or complaint about privacy, email enquiry@sivavisa.com or write to us at Level 1, 41–43 Stewart Street, Richmond VIC 3121. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).